Today, Sunlight Labs, one of the groups thinking about issues of transparency and online access to information from government records, asks its readership "What do you think of USA.gov?"
The official call from the Obama administration for feedback on the site is here, which is equipped with a Digg-style thumbs up/down feature, but few commentators at this point seem to be addressing actual user design issues. The search engine certainly is better at providing results, but it is still almost as bad as it used to be for people in crisis as it was in the days when one couldn't find resources if you were a witness to human trafficking. Getting to repositories of online forms or useful FAQs assumes a lot of web literacy and would be very difficult for non-native speakers of English. I don't think personalization would help this problem and might discourage whistle-blowers and others in need of information about their rights and available services.