Monday, December 12, 2011

Mobile Money, Digital Learning, and the Virtual State


This year I finished up another round of guest blogging for the Institute for Money, Technology & Financial Inclusion, which has received a four million dollar grant from the Bill and Melinda Gates Foundation to support research on how new forms of e-commerce and e-finance are transforming (or sometimes not transforming) the developing world. You can check out the IMFTI Blog to see stories from IMFTI researchers about mobile money in Palestine, Kenya, Uruguay, Ghana, India, Tanzania, The Philippines, and many other countries. Given my work on digital expressions of the virtual state and the importance of informal learning practices in connection with distributed networks and computational media, I feel this annual experience always improves my scholarship by orienting my own work more to other reference points in the world.

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Tuesday, June 21, 2011

Where Is Governor Moonbeam?

Last week California governor Jerry Brown announced his veto of the state budget in a "Budget Veto" YouTube video. The governor opens his direct address to the voter with a moment of flourishing penmanship before her pushes a document away to give some straight talk about the state's need to address its fiscal crisis responsibly. The camera then zooms in on the seventy-three-year-old politician during the entirety of the sixty-second clip.

Delivering this kind of stern talking-to can be politically disastrous, as it was for former U.S. President Jimmy Carter, after he gave his extremely unpopular 1977 Address to the Nation on Energy. But Brown now can refer to a number of rhetorical models, as legislators now speak directly to constituents frequently in the YouTube venue in carefully studied scenes of executive authority and public trust.

He probably should avoid the style of unpopular UC President Mark Yudof, whose UCofficeofpresident YouTube channel often garners far more "dislikes" than "likes" when Yudof takes a starring role, particularly when he spoke about state employee furloughs here and here. (Lately the channel features other spokespeople for the University of California system.) What's wrong exactly with Yudof's YouTube persona isn't entirely clear, but he does have a tendency to look down as he speaks, and he is likely perceived as a "fatcat" who fills up the frame with his bulk.
Governor Brown chose not to emulate the Obama White House YouTube style that emanates cool and reserve. In these videos the U.S. president never appears behind a desk, and the luxurious domestic spaces of the White House are often noticeable in the background. Naturally, the famously frugal Brown could never highlight the opulence of the governor's mansion, and his desire to seem like a decisive chief executive probably makes the desk a necessary prop. Brown's handlers also decided to forgo achieving the intimacy of a close-up with an actual cut, a signature feature of Obama addresses; instead the governor seems to favor a continuous zoom that seems to emphasize Brown's relentless intensiveness and his unblinking engagement with the viewer.

At least Brown avoided the theatrics of his predecessor, now disgraced former governor Arnold Schwarzenegger, who actually brandished a knife in his budget-cutting online speech and appeared flanked by kitschy elephants to signify his loyalty to the machismo of the Republican party. In speaking to his Twitter followers and praising their input, Schwarzegger even used his dog as a prop once. It is worth noting that Schwarzenegger eventually approached the genre of the online address with more gravitas in imitation of the Obama style, as his farewell video indicates.

Although Brown has only posted six YouTube videos, he does seem to be aware of how the platform functions rhetorically. He has refined his style on GovernorBrown's YouTube channel, since he posted his first Governor Brown Checks In With the People of California video in which Brown seems to be burning the midnight oil in a scene shot in the dead of night in which his cluttered desk establishes his interest in researching the state's budget problems, which seems to be contained in large white binders. (There is also a weird outlier in this group of addresses that opens with Brown's disembodied head on a TV screen.)

It's important to remember that Brown announced his candidacy in a YouTube video that thematized his straightforward unvarnished rhetorical style with a wall of unfinished brick in an office that even lacked bookshelves.

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Monday, June 20, 2011

Flying without a Flight Plan

United Airlines has become well known for its failures coping with criticism from social computing venues, as the airline immortalized in the YouTube viral hit "United Breaks Guitars" that has received over ten million views that could only provide the most anemic response to the torrents of online hatred it has experienced since the video's debut. The corporation's new media arm, which includes the UnitedItsTimeToFly YouTube channel has been panned by experts for its lack of content and responsiveness. (The fact that United was scooped on getting the United YouTube channel by someone posting blurry video of friends and family probably says a lot.) The company's blathering Twitter stream has also caused critics to opine "Dear United Airlines, You Don't Get Twitter. At All."


Now the hashtag #unitedfail has become associated with another high-profile fiasco for its Internet image, a story bearing the New York Times headline "United Flights Resume After Five-Hour Computer Failure," which describes how travelers were stranded all over the country last Friday as they struggled to reach weekend destinations. Apparently mobile boarding pass technologies utterly failed, and passengers planning to check in using their smart phones found themselves forced to substitute hand-written boarding passes like this one.

The company's Facebook page shows an interesting story about digital rhetoric unfolding, one in which commentators frequently pile on those with complaints against United. For example, people trapped in the terminal with crying children were told to be more effective disciplinarians as parents and not to be crybabies themselves by calling everything an "emergency."

Of course, comments like these inevitably got "likes" from other disgruntled customers:

Nice pictures, United. Those check-in kiosk photos clearly show how many people are lining up to fly you. And nice work with the computer meltdown, World's Leading Airline.

Flight from LAS to IAD was cancelled. Gate agent provided an 'apology voucher'. Followed the instructions on the voucher and used the www.united.com/appreciation web site, and I got nothing. United sent an email and has said a customer representative will contact me within 10 days, but I got nothing. Can someone tell me how to go about? Thanks.

So it seems united decided to "invest" in executive bonuses instead of IT systems that work. They get rich we get s.....d

Nice pictures, United. Those check-in kiosk photos clearly show how many people are lining up to fly you. And nice work with the computer meltdown, World's Leading Airline.


Nonetheless, United fans were busy working the Facebook page with reminders about the failures of other airlines and other technology services and sermons about the value of patience. However, not all of these people seemed to be genuinely neutral parties: it wasn't hard to find a United employee and a person with only one other Facebook friend who also was also an upbeat commentator on the Deepwater Horizon page.

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Saturday, February 19, 2011

Toasting with Water

They say that it is bad luck to toast with water, but you wouldn't know it from this image of corporate jollity. This photograph, from the official White House Flickr stream, shows Obama toasting at a dinner in Silicon Valley at the home of John Doerr, a member of the White House Economic Recovery Advisory Board. To Obama's left is Apple's famous former CEO, Steve Jobs, who has appeared less hale and healthy in the tabloids of late, and to Obama's right is Mark Zuckerberg, founder of Facebook and not up for an Oscar this year, although his thespian Doppelgänger Jesse Eisenberg is.

Assembled around the dinner table are many other tech gurus: Carol Bartz, president and CEO of Yahoo!, John Chambers, CEO and chairman of Cisco Systems, Dick Costolo, CEO of Twitter, Larry Ellison, co-founder and CEO of Oracle, Reed Hastings, CEO of NetFlix, John Hennessy, president of Stanford University, Art Levinson, chairman and former CEO of Genentech, and Eric Schmidt, chairman and CEO of Google.

Although this photograph has circulated widely in the tech blogosphere, the other photo on the White House Flickr page from the dinner, which shows Obama in a tête-à-tête with Zuckerberg, has received much less attention. In the image, the visual rhetoric shows the President literally talking down to the social media entrepreneur, as what appears to be a blurry Eric Schmidt hovers in the foreground.

These shots are typical fundraising fare with a clear messages about inclusion and the president's social graph. In contrast, Michael Shaw at BagNews Notes argues that the visual rhetoric around Obama's "Sputnik moment," on view at the White House page for "Winning the Future," may be much more compelling to his constituents.

Obama's latest corporate tour features the Intel corporation, which Obama chose to be this week's site of his weekly online address. Of late, I've been writing a lot about the ways that Obama appears with computational media, and the ways that he is rarely shown facing a screen. Often computer monitors surround the president in scenes of what I have called "transparent mediation/mediated transparency" that draw attention to the apparatus of his online media presence, but when he is captured actually facing a screen (at his secretary's desktop machine or peering at his Commander in Chief Blackberry) we are signaled, by either the awkwardness of his body language at workstation or his use of mobile devices outside or in the dark, that such engagement with technology as an actual user is unpresidential.

(Thanks to Garnet Hertz for pointing out the photo.)

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Friday, October 01, 2010

Theory as Storytelling

The closing talk at the conference for the Institute for Money, Technology, and Financial Inclusion on "The impact of M-PESA: results from a panel survey of Kenyan households"
was delivered by Billy Jack, who described the rapid adoption of the popular cell-phone based mobile money service by eight million people in country of thirty million, which was accompanied by a growth of M-PESA agents in a place in the developing world with better cell phone coverage than Westchester county.

Jack described how a number of indicators about customers unable to withdraw money, unable to deposit money, not being asked by agent to show ID, or not trusting agent had been steadily improving. Unlike some cyber-utopians, he also explained that the focus of his research was not on "getting rich" but on a potential "gain in insurance" that could be important for "smoothing shocks." He described how M-PESA was "not the bank for the unbanked" exclusively, because many different populations -- rural, urban, unbanked, and banked -- all showed growth in using M-PESA, although the service was definitely expanding to those not as well off.

He also asked a fundamental question often not asked in mobile money circles: "Is sending money important?" He noted that users are more likely to send and receive money but that economists should be careful not to see causation in correlation. Among so-called "early adopters" Jack observed that there was not much change between sending and receiving money, but late adopters did change remittance behavior. (Most people in Kenya are paid monthly, so that was a particularly important unit of use.)

Kenyans still used traditional means of storing money among the unbanked, according to one of Jack's bar graphs. In fact, mattresses beats out M-PESA among Kenyans. Like others with an economics background at the conference he spent little time on formulae. When skipping over regression results, Jack said, "we’re at a beach after all."

Although Jack said that "theory is just storytelling," he argued that the data showed that M-PESA users were better at smoothing positive and negative shocks. However, he was also cautious about these results, particularly since the effects of M-KESHO were still unknown. He was also wary of claiming too much about macro-economic effects and monetary policy, particularly since M-PESA actually causes there to be less money out in the system. At the level of everyday life it also creates challenges for users in a culture that expects contributions. Furthermore, he noted that M-PESA's parent company Safaricom was a monopology.

What are the lessons learned? For Jack, M-PESA is a story about "not designing for the poor" and the value of thinking about financial inclusion inclusively. When people in the audience asked why bother researching something that was a success, Jack joked about the Microsoft analogy but defended the nuanced picture that he was presenting.

In closing the proceedings, organizer Bill Maurer argued that designers had been urging him and other conference participants to get "less noun-y and more verb-y" in two days of research that was more about "moneying" than "money" in asking "what's the user interface for money?" and "what is money if it would be more democratizing?" And then what he described as a conference about "tearing," "throwing," "converting," "hiding," "interring," "celebrating," "securing," "exploiting," and "trusting" came to an end.

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Placing Trust in Kiva

Digital rhetoric is not exclusively the domain of rhetoricians. Seminal work in digital rhetoric is appearing all the time from scholars in communication, linguistics, informatics, sociology, and anthropology.

For example, yesterday, as the annual conference for the Institute for Money, Technology, and Financial Inclusion began to wrap-up, Anke Schwittay and Paul Braund of the Rios Institute presented an interesting rhetorical analysis of the appeals of a popular microloan service in "'Democratizing Capital:' Digital Lending Networks, Mobile Technologies and Women’s Solidarity Groups in Chiapas, Mexico and Guatemala."

As investigators, Schwittay and Braund explained that they were initially interested in the difference between what they saw as the commercialization of microfinance in Latin America and the so-called Grameen model represented in the "Bangladesh Consensus." Soon, however, they drilled down to find complex issues of trust at work and found themselves also working with meta-theories about trust from Amartya Sen, Anthony Giddens, Niklas Luhmann, and Lynne Zucker.

Case study research, netography, and ethnography were all parts of their analysis of Kiva, the online loan service for Americans who are interested in microfinance rather than charity in the developing world. They noted the importance of prominently placed faces on the website, minimal and clean on-screen presentation, and plug-ins for social network sites like Facebook as ways to engender trusts and foster a P2P illusion. They observed that the arrows connecting lender to the borrower on the Kiva web page didn't adequately represent the indirect nature of the transactions. An exposé in the New York Times that showed that Kiva was not all that it seemed, "Confusion on Where Money Lent via Kiva Goes," indicated that there was considerable backfilling of loans from MFIs and that the simplicity presented on the website masked considerable complexity.

In examining issues of representation and how Kiva is represented as an agency handling 120 MFIs in 52 countries, Schwittay and Braund also considered how their public database was structured and how it offered a way to think about credibility in the case of a "mobile credit bureau." Apparently Kiva uses a star-rating as risk-rating system to engender trust and played off familiar tropes rooted in the technology and entrepreneurship culture of Silicon Valley. The researchers gave them credit for thinking about the connection between the "back end" and the "legal end" in creating a system with 38 indicators in 10 different categories, which Kiva's Matt Flannery compared to an E-bay credibility score

Researchers studied AlSol in Chiapas, a Grameen partner that stopped being a Kiva partner because of Kiva's onerous reporting requirements in a time when revenues from artisans' embroidery were already cut by a decline in tourism during a period marked by swine flu and narcotrafficking in Mexico. Although they found interest in mobile phones as a way to cut interest rates, they discovered no awareness of Kiva among its former borrowers. Their research also raised significant issues about the privacy, given the seeming one-way nature of the interchange.

They also sought out an Kiva partner in Blimbingsari, a Christian area of Bali, which was called MUK. This Christian NGO on a Hindu island in a nation with a largely Muslim population functioned in a system of multiply contradictions in basic jurisdiction. The success that was had was credited by Schwittay and Braund to the Kiva Fellows, a group of over 600 volunteers, assigned at a rate of thirty fellows every three months, from a professional corps of Westerners with technology, finance or business backgrounds who also spurred regular media production activities showing successful loan results with blogs, pictures, and videos. Yet these borrowers engaged in raising pigs, making bricks, selling religious items, or pursuing other trades also weren't aware of Kiva's role. MUK feared that if the women knew the money was coming from abroad they would feel less obligation to pay back. Furthermore, the client waver that women signed surrendered many aspects of their privacy, because they were more concerned that their immediate neighbors not know about their financial transactions than strangers on the Internet.

Schwittay and Braund described how pressure to produce success stories about "happy entrepreneurs" generated odd discrepancies, in which women shown as busy and productive online might actually be ill or overwhelmed with problems. Stores that were shuttered were presented as open for business on the Internet. And garbage dumps that didn't match the clean image presented on Kiva were carefully omitted from the scene.

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Thursday, September 30, 2010

The Dead Live in America

Recently I was in England for an American Studies conference. It was strange to hear presenters from Europe so comfortably overgeneralize about "Americans," "America," and "American-ness." Occasionally I felt compelled to assert my native knowledge about my home country in these discussions, but often I just listened silently as the exotic behaviors of the strange inhabitants of my land were discussed with a mix of amusement and distain.

During today's session at the annual research conference for the Institute for Money, Technology, and Financial Inclusion the emphasis was frequently upon showcasing presentations from researchers working in geographical regions in which they already know the language and cultural practices. Given how easy it would be to be to leave the field to techno-missionaries with one-size-fits-all one-laptop-per-child ideas that emphasize American enthusiasm for individual enterprise, consumer electronics, and ideologies of novelty rather than treat indigenous people as stakeholders, the efforts of the Institute to bring this range of researchers to the United States are particularly noteworthy.

The first talk on the second day of the conference, "Understanding Social Payments and Relationships among Poor People in Ethiopia," was presented by Woldmariam Mesfin Fikre who asked if designers of mobile money should "create new people for new technologies" or "create new technologies for people." He pointed out that individuals had interconnected social networks among themselves, but that there were also intermediaries like priests and shamans who could connect to a supernatural realm populated on the one hand by Christ, the Virgin Mary, and the saints and by gods, including evil spirits, on the other.

How should a mobile phone be designed for people in Ethiopia and for the kinds of transactions in which mobile money might be needed? Too much research, Fikre argued, was focused on the technical aspects of mobile money not its social and cultural aspects. He detailed a number of basic questions that should be asked. What are the major relationships among people? How will these relationships be established and terminated? Why do people make social payments? What are gift procedures?

In introducing the evidence of his case study and the literature review, Fikre lamented the fact that "the most important articles" in his field "were difficult to access because of subscriptions and fees" charged by scholarly digital archives. (See John Willinsky's The Access Principle, which is available online in its entirety, for more about this issue.) Fikre's informants were Christian Orthodox Amhara and Oromo farmers with no access to electricity, who faced a 110 km round trip if they wished to travel to the closest financial institution in the area.

Fikre observed a high demand for mobile phones among this population, because they were a sign of prestige, a sign of modernization, and a sign of financial wellness. However, owners of these phones had to deal with a major problem with battery recharging.

He also enumerated a number of culturally specific financial practices that involved more complex forms of reciprocity than mobile phones generally can accommodate. For example, an "edir" serves as a traditional micro-insurance association to assist families facing the consequences of the death of a family member and participates in mourning rituals and provides cash payments. There were also payments for marriage and forms of tithing that were important to the focus groups that Fikre studied.

Fikre also raised a number of tricky issues that resisted simple technological solutions. For example, there were situations in which refusing money is important in social relations, which passive connective processes can not easily accommodate. Certain payments are conventionally recorded, while others are not recorded. In considering the design of mobile money it would be important to the culture to enable the giving of secret money, transactions involving confidential money, and gifts to the church without an amount visible.

Sirimevan S.S. Colombage presented on "Financial Inclusion in Sri Lanka: Constraints and Prospects." He described a financial landscape dominated by two state banks that hold sixty percent of the country's total asset base and his mix of research methods that drew from qualitative investigations (household interviews, focus group discussions, etc.) and a quantitative survey to understand the financial inclusion experienced by those who earn around one dollar a day in Sri Lanka. He described this group as "underbanked" not "unbanked," because even among the ultra-poor, 68.8% reported having an account, and 54.3% had financial transactions with a microfinance institution.

Americans were also among the IMTFI's line-up for the day. U.C. Berkeley's Joshua Blumenstock showed preliminary research from a massive study of cell phone records that added up to two-and-a-half terabytes of data. "Banking on the Phone: Using Novel Sources of Data to Understand the Impact of Mobile Banking in Rwanda" used anonymous call records, third party survey data, and structured phone interviews to get more precise information about cultural practices in a society in which people just buy anonymous SIM cards on the street corner.

As one of the creators of the website Hot or Not, which launched a series of similar Internet memes, Blumenstock comes to academia with a complex pedigree that includes developing sites like If I Die that offer to deliver notes from the dead to the living. Of course, Blumenstock also has a more conventional research profile, so it is somewhat less surprising that he was entrusted with so much personal data on so many people in Rwanda.

Blumenstock has examined how the use of mobile phones and mobile banking is distributed through the population and looks at the role of gender, age, and wealth. His empirical research strategy also contrasted phone users from non-phone users. Phone owners earned more than twice the income of non-phone owners. Among those with phones, men and women made about the same number of calls, but men made more outgoing calls while women received more incoming ones. Apparently people in Kigali talked to more different people during a given time period than those living outside urban areas. "Risk sharing" was another important phenomenon.

In one of the more striking moments of visual rhetoric at the conference, Blumenthal showed an animation of calls made on the day of the February 2008 earthquake and what regions of the country were most active in the time following the disaster. His other moment of visual rhetoric involved showing on equation; its configuration of Greek letters was described as a "simple method of estimating difference that you wouldn’t expect."

Shaozeng Zhang also came to the IMTFI conference from an American university context in explaining "Financial inclusion or developmental exclusion? The carbon credit payment to forest inhabitants in Brazilian Amazon." He described how REDD programs aimed at Reducing Emissions from Deforestation and Forest Degradation worked for forest residents who were to be compensated for not deforesting in Brazil as part of the larger global carbon credits market, Zhang focused on the Juma Reserve where "coboclos" or immigrants from drought-plagued Northeastern Brazil had become subsistence farmers dependent on slash-and-burn agriculture after enduring the decline the of rubber economy after World War II.

Zhang pointed out that this was purportedly a successful REDD program, because of the effects of a shortage of financial resources elsewhere in the voluntary carbon market that involved the carbon credits of Marriot Hotel International. In that sense the program was "running faster" and thus was "in some sense more successful" in dispensing its four forms of assistance: 1) the family forest allowance that provided monthly cash, 2) the income forest allowance that provided support for non-timber forest product extraction with commodities like Brazil nuts, 3) the social forest allowance, and 4) forest associations that covered operational costs.

Yet Zhang noted that the cost of gasoline for the canoes to reach the nearest Bradesco Bank greatly reduced potential profits for the indigenous inhabitants. He argued that the carbon market may be subject to the same economic cycles of boom and bust in which the residents of the rain forest had little to say. In asking about the valuation of the forest by whom and for whom, Zhang reminded the audience of the long history of colonial and post-colonial exploitation in financial schemes involving gold, sugar cane, and coffee in Brazil. Zhang asked if low-cost carbon credit might just be another system of harvesting.

"Gender and Money: Case Studies from Philippine Indigenous Communities" by Mary Janet Arnado was the next research study presented, which highlighted differences in how a man and a woman stores money. She also described family conflicts around money and the lack of attention to interest rates among low-income – Igorots, Tagbanua, and Higaonaon. Themes of visibility and invisibility also appeared as she showed the women's communal bathhouse, a sulfur hot spring where money and family matters could be discussed.

As Arnado explained marriage and death can be expensive in the rural Philippines because of the need for men in the family to feed the whole village. Furthermore, gender segregation and related patterns of social spending also made saving difficult for those who often bought goods in very small quantities in a "sari-sari store."

American Eric Silverman followed with "Moni, Marginality, and Modernization in Postcolonial Papua New Guinea." He began his narrative dramatically with an account of a disastrous flood that decimated the village that he had studied and disrupted the life of his local "brother." Silverman described a lack state money now that the inhabitants had abandoned traditional shell currency. Yams were not enough to support currency exchange, and the situation had become worse since the buying of tourist art depicted in the film Cannibal Tours had been lost. He described how all village trade stores were shuttered, and there was no petty capitalism, so that there were more poor and more unbanked than in the village two decades earlier.

Silverman's method included collecting children’s drawings of money and their consumer desires. He explained how moral imperitives around reciprocity and kinship often made money flow difficult. In summary, "a good capitalist is a lousy kinsman; a good kinsman is poor." He described shame in asking for cash, women struggling to save for the future, and instability introduced by transitioning to the nuclear family. In this environment there was little fiscal planning, and all decisions were immediate and ad hoc. As he pointed out traditional structures don’t map neatly onto imported models for capital, particularly when who to give to and who to share with was not clear. He described how the inhabitants now even charge interest when loaning money to kin, and how women were more successful in this struggling informal economy because they made baskets used by local people on an everyday basis not tourist goods like men.

The title for this blog post comes from Silverman's narrative about the villagers insisting with him that "the dead live in America." These dead had once traveled to the village to buy goods, but now perhaps the Australian were preventing this trade and perhaps even selling goods to Asian countries. "Unblock the road to the dead!" they demanded. Even his local brother asked "What are we doing wrong that we live like this? We have no money."

Economic anthropologist Julia Elyachar wove together a number of threads from these panels. As she pointed out, they were "ending with roads":roads to the dead, roads to the forest, global flows to the indigenous. She also discussed the "rediscovery of the informal economy" in the presentations and the role of nature as outside of markets and outside of the economy. She noted the themes of secrecy and visibility in these presentations as well, since they included open baskets of cash in convenience stores, money buried by a man to be hidden from his wife, and coins in a Coke bottle to handle daily expenses.

In the afternoon presentations, another visiting researcher from Malawi, Chinyamata Chipeta, gave a talk entitled "Adapting and extending the use of accumulating savings and credit associations through village savings and loan associations," which explained the promotion of local VS and LA institutions. He explained that it was easier for villagers to bank through their own banks and use their own social capital. The structure of these institutions were organized with a country coordinator at the top of the hierarcy, officers, village agents, and VS & LA committees. He noted the sequential nature of borrowing, the brief one-month loan period, the variations in capital contributions among members, the use of cash boxes and passbooks, and the checks and balances in operation, which included a mechanism in which three keys were required to open a cash box. Chipeta closed his talk with a video in which village women sang,"If this bank ends, we are going to complain."

Kurt von Mettenheim and Lauro Gonzalez presented research on Brazil that included a type of institution often overlooked by neoliberal mobile money enthusiasts, the government bank or "those old things." They showed a number of spreadsheets with largest banks in Brazil represented on their rosters. They also praised the "Bill Maurer method of looking in your wallet" and displayed one of the 110 million citizenship cards that had been issued, which were not identity cards. Their final visual aid was a Sao Paulo Google map to encourage the audience to visualize the three million unbanked people and their need for family grants from the government. More information about their presentation on "Banking and Microfinance in Brazil" can be found here.

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Wednesday, September 29, 2010

The End of Banking

Imagine the protagonist of It's a Wonderful Life with no tellers' windows at which to hand out cash during the Depression. Imagine the children of Mary Poppins having no sanctuary with stuffy bowler-hatted bankers to disrupt. Imagine the anti-heroes of Dog Day Afternoon with no place in which to make a last stand.

It might not take much imagining soon, as we begin to think about the end of banking.

South Africa's Leon Perlman's talk about "Aspects of Legal and Regulatory Issues in Mobile Financial Services in the Developing World" provided a comprehensive overview of the current economic landscape in which mobile money or e-money or stored value functions. Perlman also was serving as a representative of WASPA or the Wireless Applications Service Provider's Association in sketching out the financial frameworks and state infrastructure that might be needed if the end of banking should arrive.

Perlman began by leading the audience through the alphabet soup of WAP, SMS, and USSD transactions for which the * and # keys come into play. In talking about "the unbanked" or "the underbanked," he admitted that his focus should be realistically more on payments than savings. Such payments could include POS or point-of-sale purchases, MFI payments to microfinance institutions, remittances, and low-value micro payments. He also argued that the issues were fundamentally about transactions not banking. As he put it simply, "about a billion people don’t have a bank account but do have a mobile phone."

Perlman explained why mobile operators "want a piece of the action" and how MNOs were eager to enter the MFS market, given the fact that minutes were merely commodities now, and the offering of financial services could be a new way to ensure customers' loyalties. He also discussed some of the more futuristic practices with mobile money technologies that were now being tried in Europe, such as NFC or "near field communication" proximity payment methods. However, for Perlman, answering basic definitional questions was far more important than prototyping new gadgets.

When talking about "stored value," Perlman suggested that the first question may be "is it a deposit or not?" He claimed that we know how to license banks and how to license mobile network operators, but we don't understand what happens in the space in which these businesses overlap. In grappling with the legal characteristics of prepaid "money," Perlman asked about the proportionality of regulation and the need for regulatory coordination between supra/national government departments and for sensible policy for the treatment of cash in/out agents.

In trying to answer the most basic question, "Is it money?," Perlman pointed to a fundamental controversy about how money is defined and the competing philosophical schools behind the different premises that shape possible definitions. He argued that there were many possible repercussions from how money was defined from consumer protection law to money laundering enforcement to family understanding of contracts about how "money."

In the heart of his talk, he distinguished between 1) the "Common law definition of money," which was an "orthodox" economic position dating back to Aristotle and fully formalized by F.A. Mann, which presents money as GAME or a "generally accepted means of exchange" and 2) a "New(ish) definition of money" derived from Keynes and the Austrian School. In the latter definition, money was conceived in terms of debt when imagining it as a unit of account, a store of value, a means of exchange. Perlman argued that this so-called "claim school of money" was a much more appropriate way to think about contemporary mobile money.

In arguing for "enabling branchless banking," Perlman expressed his own concerns about "systemic risk" after global collapse. He also argued for a focus on services that will rapidly attract a critical mass and attention to the role of agents.

Perlman also tried to explain the regulatory nightmare that mobile money raises. Is it banking supervision and/or payment supervision and/or telecoms supervision? He strongly argued that other countries should avoid the "regulatory mistakes of the European Union" and their "definitional errors in 2000" that would have forced all airtime purses to register as banks. Even if he acknowledged a need for oversight when it came to cost of access to services disclosures and SIM Card registration, he was leery of overregulation that would exclude the unbanked and underbanked. He also made a strong argument for "proportional regulation" in which KYC (or "Know Your Customer") rules could be addressed sensibly, although he granted that questions of taxation, agency commissions, and Forex rules would remain complicated.

Although "interoperability" is often seen as a technical problem, Perlman tried to unpack it as a regulatory one. He argued that "walled gardens" and "islands of excellence" might be difficult to avoid, as regulators faced the challenge of reducing costs and growing markets without penalizing early innovators.

He closed with a number of national case studies, including one of the best known implementations in Kenya with M-PESA. He contrasted the Kenya case with India's unsuccessful bank-only model and the efforts of MNO Barti Airtel to get beyond the "semi-closed wallet" paradigm around goods and services that limits financial transactions. Perlman asserted that attention to such regulation at country-specific level was critical.

Bill Maurer closed the day's session by talking about how Perlman's talk could illuminate his own interests in the "hacking of infrastructure" and "legal and regulatory workarounds," used much like the claw to get electricity off the grid that is deployed in many places around the world.

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Live Networks, Dead Zones, and the Transnational Deceased



In "A Declaration of Independence for Cyberspace," John Perry Barlow declares the independence of netizens from state power but also of the constraints of "flesh and steel" that the governance of the material world represents. Often the ads of telecommunications companies depict transactions automagically as unfettered contacts between disembodied minds free of geography, landscape, labor, and existing structures of power. Or, in the case of this Citibank ad, embodiment is unobstructed by blockages: the young, affluent traveler uses mobile money in a fantasy unconstrained by the family that pays him; no reciprocity is expected, and the transaction happens instantly.

The panel at the conference for the Institute for Money, Technology, and Financial Inclusion about "The Circulation of People and Commodities," moderated by my Sixth College colleague anthropologist David Pedersen, focused on how existing circuits of exchange complicated the notion that a globalized economy could effect all its transactions instantaneously with handy ubiquitous computing devices as though traditional practices around money never existed.

From the standpoint of a would-be designer of mobile money technologies, Melissa Cliver of Sustainable Seattle offered a strategy that she called "Follow the Bean," which focused on ICTs or information and communication technologies that were oriented around what was "useful, usable, and desirable" for people in the developing world. (Learn more about Cliver's team here.)

Her group had begun the project with a series of elegant visual protoypes, which included an aggregation of colorful pie charts representing debt in a scheme of visual-based management in which categories like "clothes," "food," "music," "bills," and "going out." As they moved toward working with cooperative farmers in a potentially sustainable fair trade industry like coffee, they refocused their efforts on a method of co-design involving stakeholders.

To demonstrate her point Cliver showed coffee farmers holding up pages of paper with their own diagrams and written explanations. She asserted that in addition to observing people in the coffee industry on a day-to-day basis -- and capturing the difference between what they do and what they say they do that such observation entails -- it was important for her project to be engaged in "sharing intention" when it came to their research on designing financial services that made sense for them. She described them as a group who were "experts of their own experience."

From her group's fieldwork Cliver described how they discovered that there were cash stream “personalities” among the population that they were studying. For example, according to a principle of analogous labor, extra money earned selling flowers should be spent on similarly enjoyable things. In this way money from welfare or social programs was for school; crops provided money for day-t0-day needs; remittances were for building; and loans were for equipment and supplies.

In visualizing a transition from terms and images associated with the current state to those associated with the desired state, Cliver explained that the co-op served as the intermediary between the financier and the day worker. She characterized her design work as being intended to make a "tool for translating behavior" that followed a journey model that encompassed the day laborer, the farmer, the consumer, and the financier. To do so, she chose three impact areas: savings, communication, and community. To begin the process, her team generated blue-sky concepts with titles like "farmshares," "m-sharing," "round-up for livelihood," "skype sisters," and "food friends" working together in an interlocking system.

Then Cliver's team developed more pragmatic working prototypes. In "Send the Change" the co-op receives a partnered cash stream for savings via text, the corporation who finances the coffee trade gets a tax deduction, and the consumer becomes more connected to point of origin information. Cliver insisted that "consumers want to participate" and not to be left out of the financier-importer loop. Other concepts had titles like "work ready," "community builder," and "visual summary."

Cliver talked about the value of data visualization oriented around "data linking" based on suitable cooperatives. She explained how she had used Microsoft Pivot, which supported both mobile and web-based interactions, to show day laborers when and where they need to be, which farmers need help, and how monetization and service providers could work more effectively, although she also used non-digital storyboards to generate visualization. Like others on the panel, she thought that much of this activity was about learning. Now Cliver is moving toward "concept validation" by testing her design work with Starbucks, TransFair USA, and Root Capital.

Heather Horst opened her presentation on "Mobiles, Migrants and Money: A Study of Mobility at the Haitian-Dominican Republic Border" by reminding the audience about the trauma of the January 12, 2010 earthquake in Haiti and the importance of money in efforts both to respond to the disaster and to support the process of eventual rebuilding. When banks were closed for weeks after the earthquake, the failures in the financial infrastructure were particularly marked. (Horst is also part of the Digital Media and Learning Central research hub, where I am a blogger.)

Espelencia Baptiste provided some of the most memorable details about the life of money in Haiti. She described how she interviewed moneychangers, who characterized themselves as "semi-broken eggs" that were vulnerable because they had to deal with the travails of moving, storing, and dealing with money. Specifically, this involved negotiating visibility and invisibility, since they had to sit in clusters for protection in public places. Baptiste also explained how women carried money in a girdle, and even showed a slide of the kind of garment that she described. Among her female informants, currency might be divided between a bag, a bra, and underwear to keep money safe.

Photo credit: Espelencia Baptiste, 2010

Baptiste also did undercover work that examined what it would take to deposit $20. After joining one of three huge lines early in the morning, she waited out the trip to the teller that entailed three hours for a single three-minute transaction. A combination of time spent, bribery faced, alienation endured, and teller micromanagement aimed at illiterate customers undergone apparently kept many potential bank customers away, according to Baptiste.

The final panelist in the Haiti group, Erin Taylor, mapped the movements of commodities and people round the island. Electronics, coconuts, plantains, and money were all part of this economy, but there were also many forms of interference in these circuits of exchange, given the difficulties of sending money and role of boats, buses, and traditional modes of transportation in the lives of Haitians. As Taylor explained, many Haitians travel into the Dominican Republic on a daily basis, but language difficulties, racism, and the exchange rates charged by transfer offices discouraged these Haitians from using e-money. Instead, as Taylor explained it, these people preferred "to take long way around." Furthermore, most did not own a cell phone, and those who had them might have to walk miles to get a decent signal. Thus, even the Haitians in borders actively engaged in transborder trade might be disconnected from emergent money practices.

Horst concluded by emphasizing the importance of social networks and social support, even as mobile financial service providers emphasized their promotions and potential reach. In Haiti intermediaries with longstanding social connections were responsible for carrying deposits, entering in phone numbers, or helping people buy airtime minutes on the street. Those who push for new technological solutions should not focus on "replacing middleman or middlewoman," according to Horst, because "we need to see these individuals as central to success." As she put it, "people in social networks are the infrastructure," even in a time of what she called "dynamic" change, as the Haiti Mobile Money Initiative moves forward.

The last panelist, AKM Ahsan Ullah of the University of Cairo, began his presentation by explaining his own woes with the financial transactions of the IMTFI grant, which prevented starting his research any sooner than the very recent date of July 1st. In "Unknown remittances of the migrants died abroad: A study on the recovery and dynamics of usage of remittances," Ullah painted a grim picture of the thousands of migrants from Bangladesh, Sri Lanka, the Philippines, Thailand, and Indonesia who perish every year and their unaccounted for earnings that seem to perish with them. Ullah had planned to interview the familes of two hundred migrants from Bangladesh to understand the 14,000 migrants from that country who die abroad every year. The families find themselves bearing the costs of transporting the body home, after they sent a family member to a foreign country, often after that person had borrowed money from multiple sources to finance their migration. His preliminary research showed that most families disagreed with the listed cause of death, there was no assistance from the government, and loved ones were unable to recover money earned by the deceased.

In transitioning to a conversation with the audience, Pedersen reminisced about his own experiences with the informality of life in El Salvador decades ago and reminded those in attendance that the circulation of people and products was actually more like waves in the ocean not marbles in a box. In describing what they were aiming to do collectively in thinking about the design problems of money, Cliver said that this was not just about alleviating poverty. She described her goals as aiding knowledge, improving transparency, providing access to power, and interrogating the very meaning of financial inclusion.

Although, this advertisement depicts the financial transaction itself as effortless, the difficult problems of the purchase of material goods, of the emotional attachments between people and between people and objects, and of the disappointments of commodity capitalism more generally come into focus.

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Tuesday, June 01, 2010

BP Means Bungled Publicity

Who wouldn't love this satirical send-up that imagines British Petroleum's use of Twitter at "A crash course in PR from the folks at @BPGlobalPR."

Here are some sample examples of advice about breaking bad news:

1. Acknowledge the problem without acknowledging specifics. This was our very first tweet:

@BPGlobalPR: We regretfully admit that something has happened off of the Gulf Coast. More to come.

2. Be open about one piece of bad news and no more. You want to appear human, but you don't want to appear like a bunch of idiots. There's another word I'd use there, but I don't think I can. It rhymes with mickleticks.

@BPGlobalPR: Sadly we can no longer certify our oil as Dolphin Safe.
Thanks to Meena Kadri for the link!

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Tuesday, May 18, 2010

Mark My Words



I'm had some unkind things to say about the YouTube performances of UC President Mark Yudof in the past, but I honestly think that his digital rhetoric is getting better at using online video as a potentially persuasive tool, thanks perhaps to media consultants who have chunked his arguments into discrete points that punctuated with stock footage.

But I do wonder about his "decider" reference about twelve seconds in, a phrase perhaps permanently associated in online discourses with previous U.S. president George W. Bush and his attitude about executive authority. As if that weren't enough, three seconds later he uses another Bushism with his mention of "heck of a job" in connection with the U.C. mission.

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Thursday, May 06, 2010

Beam Me Up Linden


Although some bloggers loved Star Trek in Second Life, now its creators are saddened to announce that "Star Trek Museum to Close." The letter of complaint that explains the closure and rails against the economic model that discourages fan participation has a number of interesting features.

For a long time our house sales and donations have been inadequate to pay the huge Linden Labs bills. On top of that, Linden Labs has made it more difficult to attract people to the museum. We cannot be in the Showcase because we use copyrighted material. Our events, which brought hundreds of new visitors a week, and donations, have been disallowed, while yard sales, nude beaches, penis stores and fake contests are allowed to flourish) and it is especially difficult to sell homes with all the limitations and expense of advertising. Without visitor donations and house sales, it is impossible to pay the bills. I have hung on as long as possible to try to save the museum, all the hard work by the staff and volunteers, and all the homes. Besides the monetary cost of running this place, taking care of the museum, fixing and finding things, helping visitors and residents, advertising, bookkeeping, all require a huge amount of time and energy, and I cannot afford the expense or the many hours per day any longer. To be honest, I am really looking forward to having more time for my real life ;-) To all of you who have been helpful around the museum, supported the museum with your tiers and rents, and generous with donations, you know who you are and how appreciative I am. I sincerely thank you again. To others, my only advice is to donate to the places you love in SL, or they may disappear too, as so many have. With our home-world gone, Tsora and I will most likely be retiring to our little corner of the universe, the Vulcan colony in Eridani, and do look forward to your visits.

In some way it constitutes a classic virtual world "goodbye" that acknowledges the demands of the real world, gives credit to community and collaboration, and -- frequently -- places blame for the surrender to a corporate entity.

In this case it is interesting also to note the role that copyright played in the project's lack of viability, an issue that Henry Jenkins has written about frequently to describe the frustrations of fans who want to appropriate content for new platforms, uses, and audiences.

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Monday, May 03, 2010

Degrees of Separation



This video from Virtualpolitik friend Bernhard Drax uses the virtual world, which has its own virtual economy, Second Life, looks at the multiple ironies involved in another system of virtual economies: the cap and trade system. As Espen Aarseth has already pointed out, capitalism inevitably relies on virtual economies of many kinds, beginning with the contemporary currency system, so this form of abstraction isn't necessarily all that new. Check out how the video also uses information graphics, 3-D simulations, and a number of corporate tools to question corporate influence in the cap and trade system.

Correction: I overlooked sending kudos to VP pals Nonny de la Peña and Peggy Weil for their roles in the project.

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Tuesday, February 16, 2010

FD I See



Bloggers at the New York Times explain how the "F.D.I.C. Pushes Back at Charges in YouTube Video." The video from Think Big Work Small argues that the government has given One West Bank an overly cushy deal. What the NYT calls an "unusual rebuttal" from the FDIC can be viewed here.

The FDIC is also promoting new government websites for EconomicInclusion.gov and MyFDICInsurance.gov.

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Saturday, February 06, 2010

Taking Virtual Candy from a Baby

There are many things that I might disagree about with economist Edward Castronova, but his argument that virtual economies at work in games merit study is certainly legitimate. As Castronova and others have pointed out, understanding virtual economies is particularly important as our own economic systems become independent of any substrate of material production and as virtual goods and ethereal substances like attention and membership and trust get assigned dollar values.

Pollution would seem to be something that could function with a commodity market model, since particulates can be measured and tracked as a definite negative good, but the market of carbon credits that might attempt to regulate them functions like other markets with a number of imaginary quantities in play.

Now Wired describes how hackers have broken into online carbon credit databases to steal carbon credits worth real money. The German news station Deutsche Welle describes how "Hackers steal emissions trading certificates" as well. Apparently, it operated as a relatively straightforward phishing venture:

According to the Financial Times Deutschland, the fraudsters sent e-mails to companies in several European countries, as well as in Japan and New Zealand.

They used the official DEHSt logo, and urged the companies in the mails to register again as a hacker attack was allegedly imminent.

The hackers were thus able to gain access to company accounts and transferred their emission certificates to accounts registered in Denmark and Great Britain.

From there they sold the CO2 emission permits on the free market for a thus far undisclosed sum of money.

One medium-sized company in Germany, for instance, reportedly lost permits worth 1.5 million euros ($2.1million).

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Friday, January 22, 2010

The Bad News (One) Bears

This week democracy activists are bemoaning the Supreme Court's decision to allow unlimited spending by corporations on political campaigns in "Citizens United v. Federal Election Commission." Having read Oliver Wendell Holmes in graduate school, I can't say I was surprised by this ruling in favor of "the personhood of corporations," although I was appalled to see how Justice Kennedy used the language of free speech and resistance to censorship to justify the closer connection between power and money that will invariably result from overturning a century of election finance regulations.

The website of plaintiff Citizens United, a conservative interest group that also launches invective against the United Nations, Hillary Clinton, and the ACLU, along with its "limited government" rhetoric, advertises its YouTube channel, Facebook page, and Twitter feed.

What much of the coverage is missing, however, is the role that the advent of the Internet plays in the logic of the court's reversal of prior law aimed at containing corruption and conflict of interest.

With the advent of the Internet, prompt disclosure of expenditures can provide shareholders and citizens with the information needed to hold corporations and elected officials accountable for their positions and supporters. Shareholders can determine whether their corporation’s political speech advances the corporation’s interest in making profits, and citizens can see whether elected officials are “‘in the pocket’ of so-called moneyed interests.”

Check out the weird justification for corporate blogging and Internet astroturfing that the decision also contains.

Soon, however, it may be that Internet sources, such as blogs and social networking Web sites, will provide citizens with significant information about political candidates and issues. Yet, §441b would seem to ban a blog post expressly advocating the election or defeat of a candidate if that blog were created with corporate funds. See 2 U. S. C. §441b(a); MCFL, supra, at 249. The First Amendment does not permitCongress to make these categorical distinctions based on the corporate identity of the speaker and the content of the political speech.

Meanwhile, transparency activists saddened by the decision are reminding their supporters of the need for more data visualizations that show complex financial transactions between corporations and political stakeholders. Citability.org is also hosting a Decodeathon to develop more free open source tools to make it possible for "publicly available government documentation be citable on the web on a paragraph level."

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Friday, January 15, 2010

Go With the Flow

In yesterday's session on "Cutting the Cord : Strategies and Challenges of Independent Video Game Development," the emphasis was on practical business strategies rather than theoretical design issues at the Center for Games and Virtual Worlds at UC Irvine. For example, Tim Campbell, Co-founder and President of SuperVillain Studios talked about how working on Jenova Chen's critically acclaimed FlOw paid off for his company in developing new technologies that could be valuable as proprietary software rather than in customer sales. With CTO and fellow co-founder Steve Ganem, Campbell explained how the company had developed its own game engine using Ganem's skils in programming as well as his knowledge of linear algebra and 3D geometry first developed in coursework at UCI. Cambell also emphasized the tensions between the interests of publishers and developers and how more mature companies shift from focusing on logistics to focusing on morale. He also noted how game makers had become cynical about cranking out certain forms of reliable IP in three categories: zombies, space marines, and battles from World War II.

Mark Lowe, CEO of Zero G Games followed up with his own narrative about moving from tech support to quality assurance to programming and how skills learned making tax software ultimately paid off as a creater and musical composer for videogames.

Although the panel was very positive about the regional benefits of starting companies in Orange County, they were skeptical about whether there was really a viable market in serious games.

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Tuesday, November 10, 2009

If I Can Measure It, It's Information

Virtualpolitik friend Siva Vaidhyanathan is quoted in today's Los Angeles Times article, "Google to buy AdMob in bid to reach mobile users."

"They define everything in the universe as information," said Siva Vaidhyanathan, a media studies professor at the University of Virginia, "which means everything in the world is potentially in their domain."

Because Google is fundamentally an advertising company, Vaidhyanathan said, its highest priority is to "harvest users' attention" and sell that commodity to eager marketers.

Vaidhyanathan raises an interesting point about how information is defined and how that definition assigns a monetary value and how the number of potential factors classified as information in Google's scheme reaches into the realm of sublime numbers. Of course, when information was first being defined with mathematical theories during the Cold War, information scientists like Claude Shannon and Norbert Wiener realized how this quantification might have economic and political effects, even if they understood those effects in the context of a battle with a Communist other.

In contrast, some argue that "Google Devalues Everything It Touches."

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Saturday, November 07, 2009

Virtual News

Sometimes the New York Times has excellent coverage of the Internet and gaming, especially if it has work written by new media journalist Clive Thompson. Sometimes it has terrible coverage. Not all the stories about online gaming in the newspaper were ill-informed today. In "Chinese Agencies Struggle Over Video Game" not only describes an interesting dispute between the authoritarian government's Ministry of Culture and the more culturally conservative Administration of Press and Publication over regulation of the game World of Warcraft. It also pointed out that U.S. massive games tend to have a much smaller part of the total market share than games developed in China. For more coverage of the controversy, check out "Clarification from the Ministry of Culture" from Web2Asia.

But "Virtual Goods Start Bringing Real Paydays" makes a number of missteps, even though it talks to real gamers about their virtual purchases and identifies sources from big players in the market of social games like Zynga, Playfish, and Playdom. The big mistake that it makes is relying on the opinions of venture capitalists, who tend to have poor understanding of reputation economies or the subversive potentials of online social networks.

Analysts estimate that virtual goods could bring in a billion dollars in the United States and around $5 billion worldwide this year — all for things that, aside from perhaps a few hours of work by an artist and a programmer, cost nothing to produce.

“It’s a fantastic business,” said Jeremy Liew of Lightspeed Venture Partners, a venture capital firm that has invested $10 million in several virtual goods companies. “Because it’s digital, the marginal cost for every one you sell is zero, so you have 100 percent margins.”


First of all, anyone who collects virtual goods will tell you that not all digital items are created equal and that "few hours of work by an artist" has to be done by someone who can create a compelling image using only a few pixels wisely. Games that are successful, like Farmville, which is one of their examples, rely on having a range of crop and animal animations that are visually engaging at a number of scales. To have the cuteness quotient of what the Japanese call "kawaii" characteristics requires a particular attention to the aesthetics of the screen.

Second, the idea that players are merely passive consumers eager to purchase meaningless tokens underestimates the likelihood of player revolts, particularly since -- as the article itself admits -- most players play for free. For example, last year's PackRat revolt, which I am writing about in the upcoming collection Facebook and Philosophy shows how participatory culture punishes what it perceives as systems of greed.

Finally, there is a tone of amusement at this mysterious behavior, despite all the explanations that the article offers, that seems ironic, given that something like the greeting card industry doesn't get similar amazement for having customers. Buy your friend a greeting card and it may well cost you over five dollars, including stamp, gas, and time for selection. And then who can see it? How does it give your friend any continuing pleasure once it is opened? Virtual goods are profoundly about the social and the public dimension of online interactions, a quality that the NYT doesn't always seem to get.

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Saturday, October 24, 2009

Stacking Boxes

The rationale for the "Billion Dollar Gram" on Information Is Beautiful is explained by its creator as an attempt to make comparative judgments possible at extremely large orders of economic magnitude, which speaks to some of the same issues of "scale" that Lev Manovich has argued are essential for digital humanists to grapple with as well. The design statement that accompanies the image reads as follows:

This image arose out of a frustration with the reporting of billion dollar amounts in the media. That is, they’re reported as self-evident facts, when, in fact, they’re mind-boggling and near incomprehensible without context. But they can start to be understood visually and relatively, IMHO.

(This is one of the first images I created for my book. So a lot of the figures are from 2006/07. I’ve also visually cheated slightly here and there to make everything fit)

I hoping this will be a “living image” that I’ll keep updating all the time. So if you find any interesting, juicy or eye-popping billions, please comment below (with a source). Let’s see how high we can make this image!

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